SHIPPING POLICY

- CORONAVIRUS UPDATE -

Orders are currently taking 7-14 days to be dispatched due to COVID-19. The website has been changed to display only items that can be stocked/shipped during the pandemic. If an item you would like or you usually order cannot be found please email info@daxiedesigns.co.uk and we will do our best to fulfil your order.

If there are any delays with your order you will be notified by email. Orders are shipped via courier with contactless delivery.

All custom label orders will be dispatched the next working day as we can stop off at the post box while walking our daxies! Stay safe everyone. 

The Painted Peacock orders are being dispatched when it is safe for them to do so. For more information please message their Facebook page.

My usual dispatch time for standard stocked items is 5 working days, however this does sometimes increase during busier periods.  Please email info@daxiedesigns.co.uk or message on Facebook if you require your item by a certain date.

First Class UK postage starts at just £1.00 but varies depending on the weight and size of your order.

The average cost of shipping is £3.50 for a small parcel and will on average arrive within 2-3 working days from the date of dispatch.
 

COLLECTION - THE PAINTED PEACOCK

The Painted Peacock have been very generous in allowing me to not only stock some of my items there, but also offer a click and collect service to their shop. 

My current turn around time for collecting from The Painted Peacock is 5 working days, however this is not guaranteed during busier periods. If you require your item before then please send me a message prior to ordering. You will receive a 'Pick-up Ready' e-mail when your order is ready to collect, please bring your order number and ID when collecting.
Their opening times are as follows but please check their Facebook page for any early closure notices.

Tuesday - Friday: 09:30 - 17:00

Saturday: 09:30 - 14:00

Sunday - Monday - CLOSED

 

The Painted Peacock, 1 Bridge Street, Tiverton, EX16 5LY
 

COLLECTION - TIME OUT LEISURE

The lovely team at Time Out Leisure are now offering a click and collect service to their salon. This means you can relax and be pampered while collecting your personalised items at the same time.

My current turn around time for collecting from Time Out Leisure is 5 working days but this is not guaranteed during busy periods so please bear this in mind with your salon appointment. You will receive a 'Dispatched' e-mail when your order is ready to collect. If you require your item before then please send me a message prior to ordering and I will do my best to cater to you, although this is not guaranteed. Selecting 'Collect from Time Out Leisure' at the checkout will take off your deliver charge, however it will still ask you to enter a delivery address. Please either enter 'TIME OUT LEISURE' in the provided boxes or if your address is entered, your order will still be delivered to the salon not your home address.
Their opening times are as follows but please check their Facebook page for any early closure notices.

Monday: 10:00 - 18:00

Tuesday - Friday: 10:00 - 20:00

Saturday: 10:00 - 14:00

Sunday CLOSED

Time Out Leisure, 2 New Parade, Anstey Crescent, Canal Hill, Tiverton, EX16 4JP

LOCAL DELIVERY

I offer free delivery in Willand and Cullompton using the code WILLAND at the checkout. This service is only for residents in these two areas and if the code is used inappropriately your order will be cancelled.
Please allow 5 working days for your order to be delivered, this may differ during busier/quieter periods.

RETURN & EXCHANGE POLICY

Personalised items (including club kit and made to order items) can only be returned if they are faulty, please report any faults within 3 days of receiving your item.

If for any reason a mistake has been made with the personalisation or there is a faulty product, we will ensure that the mistake is resolved as soon as possible. Please email info@daxiedesigns.co.uk with your order number detailing the product at fault.

© 2019 by Daxie Designs